Stop Missing NDIS Calls. Cleo Handles Every Enquiry — Fast, Accurate & Always On.

Voice AI uses artificial intelligence to answer phone calls, understand spoken questions, and respond conversationally in real-time. For healthcare and disability services, this means immediate availability for patients, participants, and referral partners without hiring additional staff. The AI is trained on your specific services, protocols, and compliance requirements, making it far more capable than generic answering services. It handles intake questions, captures caller details, and escalates urgent matters automatically whilst running 24/7 with unlimited call capacity.

AI answering services typically cost between $200-$800 per month depending on call volume and features. This represents a fraction of hiring reception staff (who average $50,000-$65,000 annually) whilst providing 24/7 coverage. For NDIS providers, one captured referral that would otherwise go to voicemail typically pays for months of service. Most providers find the system pays for itself within the first week through referrals that would have been lost to competitors. Compare pricing: AI vs human receptionists →

NDIS providers miss referrals primarily due to unavailability when support coordinators call. Coordinators work through provider lists systematically - if your phone rings to voicemail, they immediately move to the next available service. After-hours and weekend calls are especially critical. Each missed call can represent thousands in lost funding. The fix requires immediate answer capability with NDIS-specific knowledge to qualify leads. Providers using AI answering services report 40-60% increases in referral conversion simply by ensuring every call gets answered in real-time. See how AI solves after-hours coverage →

Yes, for most providers. Participants, guardians, and support coordinators don't limit calls to business hours - emergencies happen on weekends, behaviour support needs arise at night, and coordinators often make referral calls after their own office hours. Providers offering consistent availability see measurably higher referral conversion rates and stronger coordinator relationships. The cost of unavailability - lost referrals and damaged coordinator relationships - almost always exceeds the cost of implementing 24/7 coverage.

Yes. Modern AI systems can be trained on NDIS-specific logic including plan-managed vs NDIA-managed vs self-managed funding, service category eligibility, age restrictions, geographic coverage, and intake requirements. The AI follows decision trees based on your criteria - asking the right qualifying questions, identifying whether a referral matches your capacity, and collecting all necessary information for your team to act. This ensures consistent compliance and reduces administrative burden.

Call Cleo uses automated monitoring to track official NDIS policy sources continuously, ensuring she stays current with the latest guidelines often before providers have time to review them themselves. When a support coordinator asks about recent policy changes or a participant enquires about new funding rules, Cleo provides accurate, up-to-date information automatically. Your team benefits from having an AI assistant that's often more current on NDIS regulatory changes than competing providers - without anyone needing to manually update her knowledge base. See exactly how Call Cleo works →

The best AI phone system for NDIS providers must understand disability services terminology, handle NDIS-specific workflows, and stay current with policy changes. Generic business AI receptionists can't distinguish between plan-managed and self-managed funding, don't understand support coordination referral processes, and can't navigate safeguarding protocols. Call Cleo is purpose-built for NDIS providers: she's trained on NDIS policies, understands participant vs coordinator vs guardian caller types, captures required intake information, and adapts to your specific service model.

Yes. Call Cleo is built to meet NDIS Practice Standards and quality requirements. All calls are recorded and stored securely with encryption, meeting privacy legislation requirements. Cleo maintains transparent communication by identifying herself as AI, aligning with safeguarding standards. Call summaries include all necessary documentation for compliance audits. Data is stored in Australian servers with strict access controls, and the system can be configured to meet your specific RTO or internal compliance requirements.

Cleo learns from your service information, intake requirements, eligibility rules, locations, pricing structure, cancellation policy, and FAQs. You provide the documentation during setup, and Cleo follows your exact instructions consistently. When questions fall outside her trained knowledge, she collects details and forwards the enquiry to your team - never guessing. You can update her knowledge anytime. The training process typically takes 2-3 days, after which Cleo handles calls with the same accuracy as your most experienced staff member.

You define what counts as urgent - cancellations within 24 hours, high-risk safeguarding concerns, immediate coordinator availability queries, or medical emergencies. Cleo can forward calls in real-time, send SMS alerts, trigger emails, or activate multiple notification channels simultaneously based on your escalation rules. For life-threatening emergencies, Cleo immediately directs callers to triple zero whilst notifying your on-call team. The system ensures urgent matters never sit in a queue waiting for business hours.

Yes. Cleo introduces herself as an AI assistant at the beginning of each call, maintaining full transparency. This builds trust, prevents confusion, and aligns with NDIS quality and safeguarding standards. Despite this disclosure, callers experience natural conversation with accurate, helpful information - and most appreciate the immediate availability rather than hitting voicemail. Transparency is both the ethical approach and the practical one.

Yes. Most NDIS providers disable voicemail completely once Cleo is operational. She answers every call instantly, captures complete information, and delivers structured summaries to your team - eliminating the voicemail backlog problem permanently. Every morning, instead of working through voicemail, your team reviews clean summaries with names, caller types, purpose of call, and recommended next steps. The time saved on voicemail administration alone often justifies the investment. Book a 15-minute demo to see Cleo in action →