Booking an appointment
A new patient finding a time that works.
Coming soon
Physio · Psychology · Counselling · Allied health
Every call
answered.Booked into your practice system,
or passed to your team as a message.
Cleo is an Australian-voiced AI receptionist. While you're with a client, she books allied health callers into Cliniko or Halaxy and takes a message for your team on NDIS calls.
Callers are told they're talking to an AI.
The phone rings while you're with a client
79.6% of calls arrive during business hours, measured against each clinic's own hours.* That's exactly when you're mid-session and can't pick up.
- A new patient hits voicemail and books somewhere else.
- A participant or coordinator leaves half a message, and someone spends the afternoon chasing it.
- You rebuild the conversation from memory after the session, when you'd rather be with the next client.
Cleo picks up those calls, so the person in front of you keeps your full attention.
* CallCleo production data, 12 clinics, 24 Apr to 12 Oct 2026.
Physio · Psychology · Counselling · Allied health
Allied health: the booking's in Cliniko or Halaxy before they hang up.
The caller hangs up with a time, and the diary already has it. Nobody re-types a voicemail later.
- Books and reschedules in your practice system while the caller is still on the line.
- Finds existing patients and adds new ones.
- Follows your rules: your services, practitioners and hours, not a generic script.
- Transfers to your team when a call needs a person, and takes a message if no one can pick up.
- Takes a message and alerts your team by email and SMS, and it's waiting in your inbox.
Book a demo with Mike23 of 26 bookings (88.5%) written straight into the practice system, and 24 of 26 reschedules completed, at Cliniko and Halaxy clinics (minimum; logged from 6 Jun). See the numbers ↓
Hear Cleo at work
A familiar call.
A little less on your plate.
Bookings, changed plans and questions for the team. Hear how a conversation with Cleo sounds.
Call recordings coming soon.
Changing an appointment
An existing patient needing a different time.
Coming soon
Taking a message
An enquiry that needs a follow-up from the team.
Coming soon
Already on the phone for clinics like yours
- • 1,408 calls answered across 12 clinics
- • 408 messages taken for clinic teams
- • 23 of 26 bookings (88.5%) written straight into the practice system (Cliniko and Halaxy clinics)*
- • 24 of 26 reschedules completed*
- • 79.6% of calls arrived in business hours, and 20.4% after hours, measured against each clinic's own hours
* CallCleo production data, 12 clinics, 24 Apr to 12 Oct 2026; booking and reschedule counts from 6 Jun 2026, when logging started, so they're a minimum.
How Cleo gets on your clinic phone
We set Cleo up with your team. It isn't a self-serve switch.
1
Book a demo with Mike.
See Cleo handle a call, and pick the setup that fits: booking for allied health, or messages for NDIS.
2
We set her up with you.
We go through your number, services, hours and rules, and for allied health we connect Cliniko or Halaxy. Nookal: setup on request.
3
Choose where calls go.
Decide who gets messages, when calls should transfer, and what Cleo should never handle alone.
4
Go live with your team.
You switch Cleo on when the clinic is ready, and there's always a person behind her.
What callers hear
- Upfront with callers: Cleo says she's an AI at the start of every call.
- Recordings stay off unless you switch them on. Call recordings are only kept if your clinic turns on the recording add-on.
- Urgent calls follow your rules. Life-threatening emergencies are directed to triple zero.
- She answers 24/7, so the 20.4% of calls that come in after hours are covered too.*
The people behind Cleo
Meet Rich and Mike
From the technology to your first demo, here's who you'll be talking to.
Rich
Technology
Rich leads Call Cleo's product and technology, building the systems that help clinics answer calls and manage bookings.
Mike
Sales
Mike helps clinics explore Call Cleo, understand how it fits their practice and choose the right setup.
NDIS providers · Support coordination
Takes a message and alerts your team by email and SMS.
Participants, families and coordinators always reach someone, even when your team is out on visits or in sessions.
- Takes a message: the caller's name, callback number and reason for calling.
- Alerts your team by email and SMS, and the message is waiting in your inbox.
- Transfers when someone's free, and takes a message if not.
- You stay in charge of the next step. Cleo doesn't book or change schedules for NDIS calls.
Simple pricing for allied health and NDIS
Minute-based plans. $0 setup for the first 87 providers. No lock-in contracts.
Starter
$129 /month
90 minutes included
Sole traders and small clinics
Call answering · Booking and rescheduling into Cliniko or Halaxy · Messages with email and SMS alerts to your team · Call transfer
Most popular
Growth
$229 /month
180 minutes included
Established clinics with a steady phone load
Everything in Starter
Professional
$599 /month
500 minutes included
Busy practices with high call volume
Everything in Growth · Priority onboarding
$0 setup for the first 87 providers. No lock-in contracts.
Want to keep call recordings? Add the recording add-on to any plan.
Book a demo with MikeFAQs
Answers to common questions
Which practice systems can Cleo book into? +
Cliniko and Halaxy, for allied health. She books and reschedules while the caller is on the line, and finds existing patients and adds new ones. Nookal: setup on request.
How does our team get messages? +
Cleo takes a message and alerts your team by email and SMS, and it's waiting in your inbox. SMS alerts are on by default, and you can switch them off. Nothing is sent to callers.
What happens on an NDIS call? +
She takes a message and lets your team know. She doesn't book or change schedules on NDIS calls.
Can she put a call through to us? +
Yes. If nobody picks up, she takes a message.
Will callers know it's an AI? +
Yes. She says so at the start of every call.
Are calls recorded? +
Only if you want them to be. Call recordings are only kept if your clinic switches on the recording add-on.
What about urgent calls? +
They follow the escalation rules you set. Life-threatening emergencies are directed to triple zero.
How do we get started? +
Book a demo with Mike and we'll take it from there.